Privacy Policy

1. Introduction

Tawala Systems Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our services.

We are registered with the Tanzania Personal Data Protection Commission (PDPC) and comply with the Data Protection Act, 2022.

2. Data We Collect

Account Information

• Name and email address
• Phone number
• Company name and address
• TIN and VRN (for TRA VFD services)

Business Data

• Customer and vendor records
• Sales and purchase transactions
• Employee and payroll data
• Financial records

Usage Data

• Log data (IP address, browser type, pages visited)
• Feature usage statistics
• Error reports

3. How We Use Your Data

We use your data to:

• Provide and improve our services
• Process transactions and generate reports
• Transmit VFD receipts to TRA (as required by law)
• Send service notifications and updates
• Provide customer support
• Ensure security and prevent fraud

4. Data Sharing

We share data only in these circumstances:

• TRA: VFD transaction data as required by Tanzanian law
• Service Providers: Cloud hosting, payment processors (under strict contracts)
• Legal Requirements: When required by law or court order

We do not sell your data to third parties.

5. Data Security

We implement industry-standard security measures:

• 256-bit SSL/TLS encryption in transit
• AES-256 encryption at rest
• Regular security audits
• Access controls and authentication
• Regular backups with disaster recovery

6. Data Retention

We retain your data for:

• Active accounts: As long as your account is active
• Closed accounts: 30 days after closure (with export option)
• Financial records: 7 years (as required by Tanzanian law)

7. Your Rights

Under Tanzanian law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (subject to legal requirements)
• Export your data
• Object to certain processing

8. Cookies

We use essential cookies for authentication and security. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.

10. Contact Us

For privacy-related inquiries:

Data Protection Officer
Email: privacy@tawala.co.tz
Phone: +255 759 702 766
Address: New Bagamoyo Road, Dar es Salaam, Tanzania