Terms of Service
Last updated: January 1, 2026
1. Acceptance of Terms
By accessing or using Tawala's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.
2. Description of Service
Tawala provides cloud-based business management software including but not limited to:
- Customer Relationship Management (CRM)
- Inventory Management
- Financial Management and TRA VFD Integration
- Human Resource Management and Payroll
- Point of Sale (POS) systems
3. Account Registration
To use Tawala, you must register for an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
4. Subscription and Payment
Tawala offers various subscription plans. By subscribing, you agree to:
- Pay all fees according to your selected plan
- Provide valid payment information
- Accept automatic renewal unless cancelled
Prices are quoted in Tanzanian Shillings (TZS) and are subject to change with 30 days notice.
5. Data Ownership
You retain all rights to data you enter into Tawala. We do not claim ownership of your business data. You grant us a limited license to process your data solely for providing the service.
6. TRA VFD Compliance
Tawala is certified by TRA as a Virtual Fiscal Device (VFD) provider. You acknowledge that:
- VFD receipts are transmitted to TRA in real-time
- You are responsible for accurate transaction data
- Tawala is not liable for penalties resulting from inaccurate data you provide
7. Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.
8. Limitation of Liability
Tawala's liability is limited to the amount you paid for the service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
9. Termination
Either party may terminate this agreement with 30 days notice. Upon termination, you may export your data within 30 days. After this period, data may be deleted.
10. Governing Law
These terms are governed by the laws of the United Republic of Tanzania. Disputes shall be resolved in the courts of Dar es Salaam.
11. Contact
For questions about these terms, contact us at:
Email: legal@tawala.co.tz
Phone: +255 759 702 766
Address: New Bagamoyo Road, Dar es
Salaam, Tanzania